Service Level Agreement

PLEASE READ THIS PRIVACY STATEMENT CAREFULLY

911 Digital (hereinafter, “911 Digital,” “we,” “us,” or “our”) provides WordPress hosting services, and other products and support through the 911 Digital website and we are pleased to support our service with this Service Level Agreement (“SLA”). This SLA is an addendum to and hereby incorporated into the Terms of Service. Terms not defined in this SLA have the definitions set out in our Terms of Service. The remedies set out in this SLA are Customer’s sole and exclusive remedy for issues covered by the SLA. If there is a conflict between this SLA and the Terms, the Terms shall control.

911 Digital reserve the right to make changes to this SLA at any time at our sole discretion. If we make changes to this SLA, we will provide notice of such changes by revising the date at the top of this SLA. Your continued use of the Services following notification of changes will constitute your acceptance of such changes. Please periodically review this SLA and check for any updates.

Network Availability Disclaimer

The 911 Digital wordpress hosting services relies on a complex network of software, hardware, network services & providers of information. These services will require all the above providers to work together properly and simuntaneoulsy, however, not all of these service providers may be available, so the services may be limited to you sometimes, and we hope for your understanding and your continuous use means you agree to disclaim 911 Digital of any omission of services. 

911 Digital is not responsible for any downtime caused by any provider’s hardware or network malfunction which is outside of 911 Digital capability to directly correct. 911 Digital Customers are diverse and their websites and the function of those websites are diverse and 911 Digital cannot be held responsible for any service interruption due to Customer’s error, including but not limited to spamming, the target of a DDOS attack, or any other internet or cyber attack.